We aim to provide a smooth and reliable shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. No COD

• Cash on Delivery (COD) is not available on any orders.

• All orders must be prepaid through the secured payment ateway [Razorpay].

2. Exchange Eligibility

We offer exchange only in the following cases:

• Wrong size sent by us

• Wrong product sent

• Damaged product received (proof required)

Note: We do not offer exchange for personal dislike, minor variations, or size issues selected incorrectly by the customer.

3. Mandatory Parcel Opening Video

• A 360° parcel opening video is compulsory for any exchange request.

• The video must clearly show:

• Uncut parcel opening

• Shipping label

• Product condition

Without this video, no exchange request will be accepted.

4. Exchange Request Timeline

• Exchange requests must be raised within 3–4 days from the delivery date.

• Requests beyond this period will not be accepted.

• The customer must ship the product back to us for verification (if required).

5. No Returns / No Refunds

• We do not accept returns or provide refunds for any reason except the eligible exchange conditions mentioned above.

• Once an order is placed and delivered, the product cannot be returned due to preference or sizing mistakes.

6. Condition for Exchange Approval

• Product must be unused and in original condition.

• All tags, coverings, and accessories must be intact.

• Used or damaged items due to customer handling will not be accepted.

7. Shipping of Exchange Item

• If the exchange request is approved, we will send the replacement product after verification.

• Shipping timelines for exchanged items may vary based on stock availability.